Explore.Dream.Discover

Foiled by Interns Again…

Posted by: Alyssa Cashman on: August 25, 2010

Over the past week, interns and companies everywhere should have been making some mental notes on what not to do on social media. I refer to the recent controversy over the Ground Zero mosque’s Twitter account @Park51. Snarky replies to tweets against the mosque were rude, unprofessional, and even anti-Semitic at points. Now, I’m not ever going to TOUCH the whole controversy that revolves around this mosque, since I don’t know enough about it and this isn’t the time or place. However, I do know from what I’ve read that the use of Twitter in this case was a clear example of a social media faux pas (and that’s an understatement).

Interns with Park51 were in charge of the account, which has caused some to use this case as an example against the use of interns in handling an organization’s social media. I agree with this argument on some points, but not others. I think in a case like this where the issue is extremely polarizing, putting interns in charge of your social media is not advisable. I don’t even know if I would trust myself with tweeting about such an issue -  although I think I would’ve done a better job than these interns.  You would think it’s common sense not to use degrading language on a public organization’s account, especially one with regarding such an issue as the Ground Zero mosque.

But I don’t think interns should necessarily be discounted for handling social media in less flammable situations. At The Meyocks Group, we (the interns) took over the @MiniMeyocks account and were responsible for posting tweets. We were given guidelines on what we could and could not discuss on the account and the type of voice the agency wished to convey. Creating guidelines and a strategy is crucial for any organization considering taking on social media. If they let anyone (from interns to executives) spout off on the company Twitter account without any guiding principles, then you get a Park51 situation.

Thanks to Molly for my inspiration!

“Mad Men” takeaways (beyond great wardrobe ideas)

Posted by: Alyssa Cashman on: August 2, 2010

If you’re in marketing or advertising – or just love great television/fashion – you probably love AMC’s “Mad Men.” The show harks back to the 60s, often called the Golden Age of Advertising. And beyond the fabulously handsome Don Draper, the scandalous affairs and super chic clothing, Mad Men offers some lessons still applicable to the industry today.

Don’t take clients for granted – As Don Draper once wisely said, “The day you book a client is the day you start losing them.” Just because you’re riding high with clients by the boatload doesn’t mean you’ll have them tomorrow. Anybody in marketing knows that things change in the blink of the eye. At The Meyocks Group, where I currently intern, they work hard to constantly provide new and brave ideas that our clients can’t find anywhere else.

Be open to new ideas – In the 60s, TV was today’s social media. And although hesitant at first, the powers that be at Sterling Cooper (the advertising agency portrayed in Mad Men) eventually create a TV department as TV advertising grew rapidly in importance. And the agency would’ve never realized the tremendous talent of copywriter Peggy – since she was a silly woman and all – if Don hadn’t taken a chance on her.

Looks are everything – Ok, they’re not EVERYTHING, but they are important. Do you think Joan would have ever earned the respect of all the men in the agency if she didn’t wear stunning clothes that fit her just so? And once Peggy started dressing well, her confidence and career standing jumped up a few notches. Looking professional and well-dressed is vital in the PR and marketing world. A great appearance makes a fantastic first impression and exudes confidence and professionalism. And both of those characteristic are absolutely vital in this industry.

Mix work and pleasure with caution – While I love making new friends at work, knocking back a few beers and sometimes engaging in a little office gossip, the inter-office affairs that make Mad Men such great TV, don’t make for such a great work place today. Keep the boozing to a minimum when with co-workers and understand the boundaries of appropriate work behavior in your work place – every agency is different.

Social Media = Useful; Justin Bieber – not so much

Posted by: Alyssa Cashman on: July 13, 2010

Many business owners may hold social media in the same esteem I reserve for Justin Bieber – I prefer to cover my ears and run away at the mere mention of him.

However, they must come to the same realization I have regarding the Biebs – he (and social media) isn’t going anywhere.

Fortunately for everyone else, social media is actually useful.  But it does require a bit of work. A recent study showed that the majority of those surveyed weren’t satisfied with their Twitter ROI.  However, Paul Gillin’s analysis of this study makes a good point: 20 percent of those owners who reported revenue yielded via Twitter had been involved with Twitter more intensively and for longer than the roughly 50 percent of respondents who were unsatisfied with Twitter results.

It’s one thing to set up an account on the multitude of social media platforms out there; it’s quite another to actually use these channels effectively.  That’s where planning comes in. Then of course engagement and implementation as I mentioned in my last post.

Unfortunately, there is no magical solution to brilliant marketing.  Social media is just one more tool to help spread your message. Social media  has benefits over more traditional forms because of the instant gratification aspect and (most importantly) it’s virtually nonexistent cost. And since biz owners are saving money on the tools, they should be investing that money into the necessary time it takes to make any social media campaign successful. Constant updates, audience outreach, creating value – all this takes time. But in most cases, it WILL pay off and the ROI will be exceptional because of the limited cost it took to implement the campaign in the first place.

Planning social media

Posted by: Alyssa Cashman on: July 5, 2010

Social media is of course been THE buzz phrase of the past year or so, and an increasing number of companies are attempting to utilize various online mediums to their advantage. However,  while a recent study said a whopping 78% of businesses use social media, a little over half don’t have any strategy or plan for using social media – which really makes no sense.  This is a huge mistake for any company. Sure, social media may seem like a spur-of-the-moment tool, but a well drawn-up plan may make the difference between success and failure using social media. Here are three NECESSARY steps in any social media campaign.

First, set up the plan

Companies need to determine what they hope to accomplish by using social media.  What are the objectives – to attract customers, communicate with other businesses, provide customer service, etc.?  Once these objectives are determined, then companies can decide which platforms would be best for achieving these goals (e.g. Facebook, LinkedIn, YouTube, Twitter, etc.).  Once the platforms are chosen, determine content. Of course, content will change on a day-to-day basis, but having a general idea of what information deserves mention on these mediums is important to providing consistency to your target audience.  Any plan should also have a “best practices” section. This section should address what should and shouldn’t be talked about, the overall tone content providers should adapt on all social media platforms, what information is off-limits… the list goes on.

Implement the plan!

Once you have the plan, put it to use!  Frequency and Engagement are the two key words all buisnesses must remember when using social media. Update often – the frequency depends on the platform. Once every-other-day is the bare minimum for Twitter or Facebook; once a week would be the bare minimum for a blog. And stay engaged with your followers. If a follower poses a question, answer it!  If someone leaves a comment on your Facebook wall, acknowledge it!  And remember, simplicity almost always works for seemingly-complex platforms like YouTube (definitely click on the link if you want to see me in all my video glory).

MONITOR

While most people remember the second step, the monitoring and planning phase often fall by the wayside. If you don’t monitor social media and attempt to measure the results you reap, how do you know if you’re being effective?  Monitoring social media can be  a tricky task, but there are various tools online to help (none of which I’m qualified to recommend but check out this blog for a couple recommendations.).  Keeping track of you campaign’s effectiveness can be as simple as looking up mentions of your business every day on Twitter, or tracking your followers and their relative engagement.

Don’t just jump on the social media bandwagon (like my parents always asked, “would you jump off the bridge just because everybody else is doing it?”). Well, I guess you can jump on it, but then grab the reins, get those horses stopped and draw up your route before you get going again… And then make sure you’re staying on track!

Young people stray from the news

Posted by: Alyssa Cashman on: June 7, 2010

I think I promised a blog on newspaper readership and young adults about a month ago. Well, here it is!

According to a recent study, just 54 percent of young adults said they visited a news website in that year.  Another study said that only 1 in 12 young adults reads a newspaper on a regular basis.  These statistics aren’t all that shocking: its common knowledge that newspapers’ readers are getting older (dare I say, dying out?).  The question is why?

I recall a conversation with a couple of girlfriends over drinks when conversation turned to the new immigration law in Arizona. One of my friends had no idea what we were talking about. I thought she must have been living under a rock, but then I recalled I am an anomaly among my peers. I contribute this fact largely to the fact that I was a journalism major, so reading journalism is just part of my life.  But in the busyness of young peoples’ lives, I can see why few stop to read the news.

True, most of us don’t have families or kids to look after, but let’s face it – young people are self-centered. We want to understand the relevancy of news to our lives. If we don’t see it, we don’t care. Even as a journalism major, I’m guilty of glossing over news with seemingly no applicability to my life.  For example, the massive oil spill in the Gulf is hard to miss, but until I saw these pictures of how the oil is affecting wildlife and the video of the oil gushing from the ocean floor, I wasn’t concerned.

But, I’m an animal freak. I cry in movies when animals die, but rarely spare a shudder for death in a war film. But my love for animals is what made the oil spill finally important to me.

So what should this mean to journalism?  For all the apps, iPad subscriptions, and Twitter feeds, young people still aren’t paying attention to news.  Obviously there’s no silver bullet.  And no matter what news outlets do, the fact remains that the majority of young adults still won’t pay attention to the news.

I guess newspapers just need to tap into the minds of younger readers. That’s where social networks come into play. After you pay enough attention to reader comments and online forums and use social media to crowd source, maybe editors can start to understand what will get younger readers interested. For me, it was the environmental and wildlife angle. Unfortunately, this requires a great deal of work from newsrooms that are already stretched too thin.  Every story requires this kind of knowledge of what the reader wants. And since newsroom cuts are a regular occurence, the average age of reporters is also increasing since more often than not the veterans are kept on rather than the newbies.

In today’s world, relevancy is king.

I graduated?

Posted by: Alyssa Cashman on: June 2, 2010

It’s been a month since I’ve updated this thing – social media diehards have probably already shunned me about  3 weeks ago… And yet, I can’t believe it’s been that long. While I usually dedicate this blog to journalism news, I thought I’d take a timeout to fill you all in on my new life!

Ok, so a NEW life may be an overstatement. But I did graduate from the University of Iowa with my degree in Journalism a couple weeks ago. And I did move to Des Moines to begin my summer PR internship at The Meyocks Group.  I’m slowly moving toward the real world… now all I have to do is land a permanent job and I’m officially part of the adult club!

I’m excited to be in Des Moines this summer, although I haven’t had a chance to fully immerse myself yet. But as I get settled I’m trying to venture out and try different things. It’s a little disconcerting coming home at 5 and having no need to be productive. I read for hours on end, or go on long walks, or go out with friends – guilt free!  I still have the sensation I will be returning to Iowa City at the end of the summer; I guess my reality hasn’t fully sunk in.

My internship is going well so far, although I’m only a week-and-a-half in.  I love the atmosphere and people at work and I’m slowly figuring out the public relations thing.  It’s weird being on the other side of the phone. Media calls remind me that there are still grumpy old men out there sticking to the newspaper reporting – a testament to journalism’s perseverance.

Be sure to follow @MiniMeyocks on Twitter to keep up to date our internship client projects!! And look for my signature (-AC)

Paying for internships

Posted by: Alyssa Cashman on: May 6, 2010

Internships are a big business these days. Most college students graduate with at least one internship, if not more.  Students can pay thousands to groups like the University of Dreams to land their ideal job – unpaid of course – at some prestigious locations. A friend of mine worked at a prestigious fashion magazine in New York. And as the famous Devil Wears Prada saying goes, it’s the job “a million girls would kill for.” Fortunately, they don’t have to kill – just shell out a few thousand!

Just a few days ago, Huffington Post auctioned off an internship for a whopping $9,000 (proceeds went to charity).  Last year the same position went for $13K.  If you want the big city internships, you not only need the connections, but the financial backing to live in NYC for 3 months with no pay. That’s an easy $4,000 on one summer. To work.

I do understand that the University of Dreams has its benefits. It gives students access they might not otherwise have to hard-to-get jobs with fantastic companies.

But whatever happened to plain and simple hard work reaping rewards?  Why do I need thousands at my disposal to get my foot in the door?  I never even applied for unpaid internships, because I didn’t want to take out loans or ask my parents to pay for it. I’ve had great internship experiences, but would I have loved to live in New York for a summer, making a name for myself at a major magazine? YES.  Unfortunately, as Joe Grimm points out in his “Ask the Recruiter” blog, those jobs are reserved for the wealthy. I have no doubt that many of these people are completely qualified for their jobs (my aforementioned friend belongs at a fashion magazine), but let’s level the playing field so that the non-elite can have a fair shot as well.

Trading off good writing for SEO?

Posted by: Alyssa Cashman on: April 27, 2010

I’ve been trying to do a little reading on SEO (search engine optimization) for my own benefit - talk about confusing! I’m sure if I really sat down and focused on it, I would be able to understand all the jargon, but when I’m skimming sources and books, it sure does seem like an awful lot of work for a few clicks to my website!

Robert Niles makes a few good points in his post on the need for SEO education in journalism. As tough as it may be to swallow, attracting people to your website is the name of the game today. In fact, during one of my recent classes with a panel of journalists, I was amazed at how many times they referenced what stories and headlines “got clicks” as a motivating and important component of reporting today. For students hoping for a career in magazine or newspaper journalism, its important to understand how to drive traffic to what you’re writing. Having a basic understanding of SEO is going to make you more attractive to potential employers as they continue to navigate different profit models online.

Still, I found myself going a little old school while reading these 10 SEO tips for journalists.  When I’m writing something, I don’t want to be thinking, “hmmm, I better use this word because more people will be Googling it.” I want to write with creative freedom and I want to turn out a product that is closer to prose – not an article rife with important search terms repeated over and over to increase the likelihood someone will click through to my story. 

As journalism schools and the media industry transition, I think it will be hard to place the needed emphasis on good writing. I know I write a lot here about the importance of social media and strategic communications and all the other areas journalism is branching out into, but one thing I’ve heard over and over from interviewers is that good writing will get you further than anything.

Nonprofit journalism holds promising future

Posted by: Alyssa Cashman on: April 15, 2010

With ProPublica’s recent Pulitzer win in Investigative Reporting - after only two years of operation – nonprofit journalism organizations are getting more attention than ever. I think nonprofit journalism holds great promise, although there are certainly kinks to work out.

More of these nonprofit groups are popping up across the country. In fact, my own professor, Stephen Berry,  is striving to startup The Iowa Center for Public Affairs Journalism (aka IowaWatch.org), a non-profit investigative news organization. According to Berry, the idea of the site is to encourage watchdog journalism; those pieces appearing on the website will also be available for newspapers to publish.

As newspaper staffs are whittled down, investigative journalism has seen a decline. Organizations like ProPublica and IowaWatch.org provide a channel and funding for this necessary segment of journalism.  These organizations help to conserve democracy in this country.

Another argument forwarded by media thinkers like Robert McChesney and John Nichols in The Death and Life of American Journalism, is that the government should step in to subsidize newspapers and various news organizations. They take a page from Europe, where many news groups are funded by their respective governments. And although we scoff at such an idea here, where freedom of the press is paramount, in Europe they have no problem with such a system. While in Greece, I took a media class, and was surprised to find that many of my native classmates had no qualms with the media system in Greece, and in fact thought the US system was more flawed. 

 And although government subsidies helped to establish American media in the 18th and 19th centuries, there is no way the American people would ever let the government pour money into journalistic institutions. Bailout the banks – no problem; but bailout journalism, the foundation of this country’s democracy – not an option.

Is a Master’s in journalism important?

Posted by: Alyssa Cashman on: April 13, 2010

According to the US Bureau of Labor Statistics, the average print reporter makes about $33,000 per year. A year in the graduate program Northwestern’s Medill, arguably one of the best programs in the nation, costs a whopping $80,000 (including living expenses). So, can someone tell me how a masters in journalism would be beneficial to me?  Do they make more money? Are journalists with a masters more in demand?

During my time earning a Bachelor’s degree in journalism, I’ve learned that experience is the best teacher. Sure, I learned something from my professors, but nothing can match the real-world experience of being a reporter or interning in the communications field.

I mentioned dual degrees in an earlier post, and I can see the usefulness in those.  And, I suppose I could go to a non-private school to gain my masters in journalism. But if I’m going to invest the time and money in a masters degree, I want to go to the  best possible school I can get into.

Yes, I want to go to graduate school eventually. Yes, it’s an appealing option as my job hunt moves at a snail’s pace. But is it really worthy my time and money? Thoughts?

For more reading check out this story. It’s a little dated, but interesting.

About Alyssa

Alyssa Cashman is a public relations professional living and working in West Des Moines, IA. She graduated from the University of Iowa with a BA in Journalism and Mass Communications,a minor in history, and a certificate in Entrepreneurial Managment.


Alyssa has more than two years of public relations experience and is currently an account executive at Hanser & Associates. Her responsibilities include social media management, media relations, strategy, and event planning for myriad local, national and international clients.


Alyssa is very involved in the Greater Des Moines community. She holds board positions for both Young Professionals Connection and Habitat Young Professionals and is actively involved in volunteer efforts throughout the area.


Interested in all aspects of public relations and journalism, Alyssa's interests include higher education, philanthropy, international issues, politics and travel.

My inspiration

"But things will happen to us so that we don't know ourselves. Cool, unlying life will rush in." -D.H. Lawrence


"20 years from now, you will be more disappointed by things you didn't do than by the things you did do. So throw off the bow lines, sail away from the safe harbor. Catch the trade winds in your sails. Explore. Dream. Discover." -Mark Twain


"Words - so innocent and powerless as they are, as standing in a dictionary, how potent for good and evil they become in the hands of one who knows how to combine them" - Nathan Hawthorne


"I became a journalist to come as close as possible to the heart of the world.” - Henry R. Luce


I can do everything through him who gives me strength - Phillipians 4:13

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